Return Policy

Return Policy

At Bab Al Hara Furnitures, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not entirely happy with your order, we offer a straightforward 14-day return policy.

Eligibility for Returns

To be eligible for a return, please ensure the following criteria are met:

  1. The return must be initiated within 14 days from the date of delivery.
  2. The item must be unused and in the same condition that you received it.
  3. The item must be in its original packaging, with all tags, labels, and accessories included.
  4. Proof of purchase (receipt or order confirmation) must be provided.

Return Process

  1. Initiate a Return:

    • Contact our customer service team at [insert customer service email] or call us at [insert customer service phone number] within 14 days of receiving your order to initiate the return process. Please provide your order number and details of the item(s) you wish to return.

  2. Prepare Your Item for Return:

    • Carefully repackage the item(s) in the original packaging to ensure it is protected during transit. Ensure all tags, labels, and accessories are included.

  3. Arrange Delivery Back:

    • Customers are responsible for arranging and paying for the return shipping. Please use a trackable shipping service to ensure the safe return of the item(s) to our warehouse.

  4. Return Address:

    • Please send your return to the following address:
      Bab Al Hara Furnitures 47 Henley Street Birmingham, B11 1JB United Kingdom

Refund Process

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • If the return is approved, a refund will be processed to your original method of payment within 14 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

Non-Returnable Items

Please note that the following items are not eligible for returns:

  • Items not in their original condition, damaged, or missing parts for reasons not due to our error.
  • Items returned more than 14 days after delivery.
  • Custom or personalized items.

Contact Us

For any questions or concerns regarding our return policy, please contact our customer service team at [insert customer service email] or call us at [insert customer service phone number]. We are here to assist you.

Thank you for shopping with Bab Al Hara Furnitures.
Company Registration Number: 14631576